Everything buyers ask before they buy.

Yes! Via Trading is open Monday through Friday from 8am to 6pm. Customers are welcome to visit anytime during our business hours. You can either purchase the merchandise on our website and pick it up in person, or you can come in and make your purchase in person. Either way, you can take the product away with you the same day.

Please make sure to come with a vehicle big enough to handle the amount of merchandise you plan to purchase. You can visit our facility anytime without any obligation to purchase until you are ready to.

You may place orders with us in several different ways:

• Directly through our website: just add the products that interest you to your shopping cart and proceed to checkout to submit your order.
• By email: email us at sales@viatrading.com with the items you'd like to order and your shipping and billing information, and we will contact you with a total and to confirm your order.
• By phone: give us a call at 877-202-3616 and we will take you through the process.
• In person: visit us, see the merchandise, pay for your order in person, and take it away with you the same day.
• By fax: fax us at 877-677-5975 (or +1-973-273-2110 from overseas).
• On live chat with one of our representatives during business hours.

Via Trading does not charge a membership fee. We believe prices and information should be available to all prospective customers at no charge. Registering on our website is free and easy, and will give you access to lots of valuable industry information, Buyer Tools, access to load manifests, and much more. To become a member, simply create an account on our website.

By law in the state of California, we must charge 10.75% sales tax when selling to California residents who do not have a resale license/reseller's permit. There are no exceptions to this rule.

If you are a CA resident and you do not have a resale permit, you can obtain one quickly, easily, and for free from the California State Board of Equalization. We also have blank applications available on site to facilitate the process for you. Just fill it out and mail it to the address on the form and you will obtain your permit within a few days.

Customers who are NOT residents of California and who purchase online or via phone, email, or fax do not need to pay sales tax or to fill out any paperwork.

If you come purchase in person and are a resident of California, please bring your resale permit and photo ID with you. If you don't have a permit, you can still purchase, but sales tax will apply.

If you are not a resident of California but are still coming to purchase in person, please bring a copy of your business license. You will need to fill out an "Out of State" form stating that you are taking the goods out of state for resale, and we will need to attach a copy of your out-of-state business license to that form.

Customers from Arizona, New Mexico, Oklahoma, Utah, or Texas who come to purchase and pick up in person will need to bring in a copy of their state's reseller's permit in order to be exempt from sales tax. They will also need to complete the "Border States Uniform Sale for Resale Certificate" in order to be exempt from sales tax. This form will be provided in our office at the time of purchase.

Please note all goods are sold As-Is and all sales are final.

Via Trading does not offer any guarantees on the merchandise we offer and there are no exchanges or returns possible. Having said that, we are not perfect and unintentional mistakes can occasionally happen. If you ordered a case of clothing and we shipped you a case of toys, or if you ordered 250 units of cosmetics and received 200, we will make up for that. If you ordered New Overstock merchandise and received Customer Returns in error, you will be fully compensated.

However, if you ordered a load with 3,973 units and you received 3,965, then we will probably inform you that occasionally discrepancies do exist in manifests and one should take that into account when working with such goods. If you ordered a customer return kitchen pallet and received some defective units, we will probably inform you that customer return pallets can and do include a percentage of defective units.

If you ever have any issues or concerns with your orders, please do call or email us and we will always strive to resolve your issue quickly and fairly, with the aim of making sure our customers are always satisfied in their experience dealing with us.

We strive to make things as simple as possible for you! To that end, you can pay via:

• Major credit cards
• Debit cards (in person)
• Cash (in person)
• Checks
• Money orders
• Bank deposit
• Wire transfer
• PayPal
• ACH (Automated Clearing House, typically referring to funds withdrawn from or paid to your bank account)

Via Trading has partnered with industry-leading private financing companies to bring you quick and easy funding options for your business. Financing through a bank can be a long and arduous process, and it can be difficult to meet bank requirements for certain borrowing amounts. Review our finance partners to learn how you can obtain funding from $500 through $150,000 with a quick and easy application process and approval within a maximum of 2 business days.

You can obtain real-time shipping quotes for most orders online. You may also call or email us to obtain shipping quotes. See our shipping information page for details.

We typically email tracking numbers the same day an order is shipped, or within 24 hours. The email will include a link to track your order. You may also track your order by logging in to your account.

Please allow 24 hours for shipments to be registered online, as it sometimes takes shipping companies some time to update their records. The majority of courier and LTL orders can be tracked online very easily; however, not all shipments can be tracked. Ocean container and full truckload shipments can generally not be tracked online in real time. You will be provided with the carrier's contact details and may need to reach out directly to them to get an updated ETA.

We offer a wide variety of products and liquidation programs. Please review the different product conditions we offer and what to expect from each.

In the long term, and looking at several purchases, most people in this industry would agree that the payoffs and profits are generally very good and that the long-term risk is fairly minimal. However, when looking at any single purchase: YES, there is a definite risk in purchasing customer returns, and all items are sold AS-IS regardless of anyone's best intentions to advertise each load as accurately as possible.

Visit our product conditions page for more information about what to expect when working with liquidated goods, including the risks of working with customer returns.

Yes. We ship internationally on a daily basis and a significant percentage of our business is from overseas customers. Please visit our shipping information page for international shipping details.

As most loads are made up of a mix of different goods, it is typical in the industry that the price is set based on the aggregate retail, wholesale, or cost value of the load. Different stores use different values, so at times you may notice values being expressed as "wholesale" or "retail".

For example, a load with an aggregate value of $70,000 being sold at 15% of value would cost you $10,500.

Our website features a detailed liquidation industry terminology section where we provide definitions of some of the most common industry terms about shipping, product conditions, and packing. Visit our Glossary of Industry Terms to get started.

We welcome everyone to our facilities to come see the merchandise and speak with a representative in person. You are free to visually select your pallet before you purchase it.

Via Trading does not operate a drop shipping program per se. However, we can dropship and/or blind ship any order of yours. Simply make sure to request that your order is to be blind shipped, and it won't have any reference to Via Trading; we can also use your own company-branded paperwork to accompany the shipment.

We are open to in-person visitors and phone calls 55 hours a week. Our business hours are Monday-Friday, 8:00am to 6:00pm PST. We monitor emails 24 hours a day, but please allow up to one business day for an email response if you write us outside of our business hours.

Set individual listing alerts or create your own custom alert. See our website features page to learn how to easily set up alerts and notifications.