Payment • sales terms • returns • pickup & storage • promotions
We want every buyer to understand the terms that apply before completing a purchase. These policies should be read together with the individual listing, invoice and any Conditions of Purchase provided with your order.
| Policy | What Buyers Should Know |
|---|---|
| Payment | Orders must generally be paid within 48 hours |
| Merchandise Release | Full payment is required before shipment or pickup |
| Card and PayPal Fee | A 3% processing fee applies |
| Product Condition | Merchandise is sold AS-IS |
| Returns | All sales are final |
| Order Issues | Contact us as soon as reasonably possible after inspection |
| Self-Pickup | Merchandise must be collected within 48 hours of release |
All merchandise must be paid for in full before it can be shipped, released to a carrier or collected by the buyer.
Unless otherwise agreed, orders must be paid within 48 hours. If you anticipate a delay, contact your Account Manager.
Via Trading does not offer C.O.D. shipments. Submitting an order through our website does not automatically process payment. Your Account Manager will confirm the order and provide payment instructions.
Available payment methods may vary based on the customer, order value, merchandise and destination.
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A 3% processing fee applies to credit card and PayPal payments.
Via Trading may request additional identification or authorization to protect the cardholder and prevent fraud. Additional verification is more likely for new accounts, higher-value orders and international transactions.
Via Trading reserves the right to limit or decline a credit card payment and request another payment method. Established customers may qualify for greater payment flexibility based on their purchase and payment history.
Orders paid by check, electronic check or another payment method requiring clearance will be shipped or released only after the funds have cleared.
International customers and customers paying with cryptocurrency should contact their Account Manager for approved payment instructions.
Always verify payment instructions directly with Via Trading before sending funds.
Unless expressly stated otherwise in the individual listing, all merchandise is sold AS-IS.
Liquidation merchandise may include New Overstocks, Shelf Pulls, Customer Returns, Defective merchandise and other conditions. Product condition, packaging, functionality, completeness and assortment can vary between programs and within an individual pallet or load.
Buyers are responsible for reviewing the listing, available images, manifest information, product condition and applicable terms before purchasing.
Via Trading does not accept standard returns or exchanges. All sales are final.
Normal liquidation variations may include:
What buyers should expect depends on the condition and description shown in the individual listing.
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Read the Customer Returns Buying Guide
Listings may be fully manifested, partially manifested, summarized or unmanifested.
Manifests and Original Retail Values are provided as inventory references. Unless expressly guaranteed in the listing, they should not be interpreted as guarantees of exact quantity, condition, functionality, completeness, current market value or resale value.
Actual resale results can vary based on product condition, demand, selling channel and the buyer’s processing operation.
Learn About Manifested and Unmanifested Loads
Unless a specific written warranty is expressly included in a listing, Via Trading does not guarantee:
To the fullest extent permitted by applicable law, Via Trading disclaims express or implied warranties, including warranties of merchantability or fitness for a particular purpose, unless specifically provided in writing.
Manufacturer warranties should not be assumed unless expressly included in the listing.
Customer satisfaction and success are our goal. We work to set the most accurate expectations possible and resolve legitimate issues quickly and fairly.
If you receive merchandise that is materially different from what was ordered—for example, the wrong merchandise, a materially incorrect condition or a significant shortage—contact your Via Trading Account Manager as soon as reasonably possible.
We understand that inspection time varies. A case lot may be reviewed quickly, while a multi-pallet load, truckload or international container may take considerably longer to receive, unload and inspect.
When contacting us, please provide your order number, a brief description of the concern and any helpful photographs, counts or supporting documentation. We will review the circumstances and work with you toward a fair resolution.
Visible freight damage or missing pallets should be photographed and noted on the Bill of Lading at the time of delivery whenever possible.
Self-pickup is available for eligible orders from Via Trading facilities. Merchandise must be paid in full and officially released before collection.
Buyers arranging their own pickup must generally collect their merchandise within 48 hours of release. Via Trading does not provide long-term storage.
We understand that delays can occasionally occur. If you need additional time, contact your Account Manager before the pickup deadline. Any extension must be approved by Via Trading.
Merchandise not collected within the permitted pickup period may be considered unclaimed. To manage warehouse space and operations, Via Trading reserves the right to relocate, resell or dispose of unclaimed merchandise.
Whenever practical, we will attempt to communicate with the buyer before taking such action. However, continued communication with the buyer does not automatically extend the pickup deadline.
Unless a particular coupon or promotion states otherwise:
Via Trading reserves the right to reject expired, altered, duplicated, unauthorized or improperly used promotional offers.
If you have questions about payment, merchandise condition, an order issue, pickup or any other policy, contact your Via Trading Account Manager before completing your purchase.
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